Please review your order carefully before purchasing. All sales are final. We do not accept returns or offer refunds if you change your mind, or if items do not fit.
Exceptions for Errors Made By Us
We are committed to providing quality items and a transparent shopping experience. We only accept returns and offer refunds in cases where we have made a mistake. This includes the following situations:
◦ The item you received is not the item you ordered.
◦ The item has a significant defect that was not disclosed in the product description or photos.
◦ The item was damaged during transit.
What to Do If We Made a Mistake
If you believe you have received an incorrect, damaged, or misdescribed item, please follow these steps:
→ Contact Us Promptly: You must contact us within 7 days of receiving your order. Please email us at info@sutemarchive.com or use our Contact Form.
→ Provide Details: In your message, please include:
◦ Your order number.
◦ A clear description of the issue.
◦ Photographic evidence of the wrong item, damage, or undisclosed defect.
→ Await Instructions: Please do not send any items back to us without receiving a Return Authorization from us first. We will review your claim and provide instructions on how to proceed.
Refunds for Approved Returns
◦ Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
◦ If your return is approved due to our error, we will issue a full refund to your original payment method. We will also cover the reasonable cost of the return shipping.
◦ Refunds will be processed within 14 days of receiving the returned item. Please note that it may take additional time for your bank or credit card company to process the refund.
Consumer Rights
Nothing in this policy is intended to affect your statutory rights under applicable consumer law.
Contact Us
If you have any questions about your order, please contact us at: Email: info@sutemarchive.com
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